Thermo King of Dallas is Now Hiring a Sales Exempt Support at 3323 Jane Lane, Dallas TX 75247. Provide office support by implementing administrative systems, procedures, and policies, and monitoring administrative projects.

• Coordinate all incoming phone calls, messages, and emails to the correct sales personnel.
• Supports Sales and Field Sales Representatives in managing and growing select accounts. 
• Supports set-up of new accounts as directed, as it relates to setting-up inventory management mechanisms and facilitating initial customer site organization.
• Educates assigned accounts as directed, notifying customer of changes / improvements to value proposition (e.g., specials, new products).
• Ensure timely and accurate invoicing and processing of sales tickets to maintain financial integrity and customer satisfaction.
• Assists in retaining and growing accounts.
• Delivers technical support to customers in the assigned territory as directed by Sales and Field Sales Representatives. 
• Proactively identifies customer-specific operational improvement opportunities.
• Provides guidance on how to apply product(s)
• Conducts product demonstrations and safety seminars.
• Provides documentation of cost savings
• Delivers commercial services to customer in assigned territory as directed by Sales Managers and Field Sales Representatives. 
• Receives simple order requests.
• Provides order status.
• Interacts with other departments critical to customer service and product delivery and assists all departments as needed to improve efficiency of the organization.

Competencies:

• To perform the job successfully, an individual should demonstrate the following competencies:
• Demonstrates quality work through accuracy, thoroughness, and attention to detail.
• Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.
• Strives to continuously build knowledge and skills and share expertise with others.
• Commitment to a standard of excellence in customer service.
• Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
• Exhibits superior dependability by consistently arriving to work on time and as scheduled.
• Contributes to building a positive team environment through commitment, respect, and communication.
• Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.
• Shows organizational support by consistently following policy and procedures.
• Ability to utilize desktop computer systems, hardware and operating systems (i.e. MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM)

Education/Experience:

• Associates degree or Bachelor’s degree is preferred, high school diploma or GED is required.
• A minimum of 3 (three) years of previous job experience with customer service or sales support experience; industry related experience is preferred.
• Prefer candidates with experience effectively handling customers and communicating with multiple departments.